Web interface for working with requests submitted to the IT department. It is integrated with either Hardware Inspector or Hardware Inspector Client/Server.
It is end-user orientented, but can be used by supporters as well.
- Single infrastructure with Hardware Inspector and
- Hardware Inspector Client/Server.
- Effective request management.
- User - supporter correspondence within a request.
- Attaching files to requests.
- Defining request urgency and deadline.
- Request rating to evaluate IT department work.
- Delegating responsiblities for request processing.
- Several options to register requests.
- Categorizing requests by types.
- User self registration.
- Request progress management.
- Notifications about changes in requests by e-mail.