 |
 |
 |
  |
 |
Online software store |  |
|
 |
 |
 |
|
Legislative basis
Parties' Relationships are regulated by the Civil Code of Russian Federation, the law "About consumerism" and different other acts, that are in force at the moment of concluding a bargain between Parties. You can place your orders on the site 24 hour a day 7 days a week. All procedures considering orders (placing, changing or cancellation) are made within the catalog and have advantages over any other documents and types of communication the Customer has at his disposal. The Online-shop and the Customer agree with fixed Rules of work, if other is not stated in written form. After you have chosen the goods and put it in the "basket", you have to place your order. To do this, edit the quantity of goods you need in the basket. Then click "Order", fill in all the necessary fields and send your order to us. Warranty of the online-shop administration Online-shop "Softkey" provides service of selling goods on the territory of Russian Federation and abroad. Every client of the shop has a right to ask for qualitative, precise and quick processing of order. sale@softkey.ru - sales department Lists of our customers are information closed from any companies and organizations. The lists can't be handed over to anybody. Generating and dispatch of the order are made straight after the fact of payment is confirmed. The online-shop releases itself from the responsibility for partial or complete fulfillment of the obligations under the Contract, should this arise from force majeure (fire, flood, earthquake, military operations, actions or acts of the state), binding upon the online-shop, which arise after the Contract is signed, provided that those circumstances directly effected the fulfillment of the Company's obligations. All necessary for the accounting financial documents are sent by the Federal Post Service of RF to your postal address. If due to any reason you haven't received the documents, please contact us: sale@softkey.ru or by phones (095) 215-6613 or 797-2664. Online-shop doesn't test the goods for its compatibility with any devices, systems etc., its operational capability in specific conditions etc. Online-shop doesn't bear responsibility for any Customer's losses, direct or consequential. The value of the compensation to the Customer from the Online-shop's side cannot exceed the value of the goods in any case. In case of disputes or disagreements arising out of the present Contract or in connection with it the Parties should do their utmost to settle such dispute or disagreement in any amicable way. If no settlement is achieved the dispute or disagreement is subject to consideration and final settlement by the Arbitration Commercial Court of the Chamber of Commerce of the Russian Federation, Moscow. While solving the disputable questions the Parties are obliged to exchange notifications in written form (not electronic). The Parties are obliged to give the answer to the received notification during 48 hours. Physical person. We don't provide sale of goods for cash (temporarily). Juridical person. For purchase for cash you need to have details of juridical person on you (INN, juridical address, contact phone number). Sales office: Moscow, Zvezdny av., 21, room 801. Open: on weekdays from 10.00 till 18.00, without breaks. Phone: 215-6613, 797-2664 ATTENTION! When paying cash, the cost of goods increases for 5 % (sales tax). Physical person. Payment by written order with physical person can be effected through commercial bank (for RF citizens we advise paying through any branch of RF Sberbank). After filling in the order form and confirming your order you will receive a filled receipt with the online-shop details. For paying you can print this receipt with the details of your order and use it in the bank. Juridical person. Payment by written order with the juridical person is effected through any commercial bank, in which the juridical person has an account. Advanced payment should be effected during 5 banking days from the moment of ordering. We cannot guarantee concrete period of transferring your money on the company's account. For each bank the period is different. As the practice shows, on the territory of Russian Federation it may vary from 2 to 30 days. For faster processing of your order send us a receipt or a draft with the bank's note "paid" by fax or by e-mail. Straight after that we will start processing your order. Tel./ fax: 215-6613, 797-2664 v-post: 095 -795-92-85, ext 54689 e-mail: sale@softkey.ru Note: Please, pay attention to the fact that the cost of the order doesn't include the bank's commission. It is paid separately from the order cost. The value of the commission for the bank transfer usually constitutes around 3 % of the cost. Recommendations: If there is a branch of the "AVTOBANK" in your town, we advise you to effect payment through it. This will certainly speed up the time of transferring your payment and will let you economize on the bank's commission. Accepting of credit cards is made through Internet-payment system ASSIST and CyberPlat. Our shop accepts payments by the credit cards of the following payment systems: Through payment system ASSIST:
Through payment system CYBERPLAT:
International payment systems Visa и Eurocard/MasterCard strengthened measures of fighting swindlers. Due to this fact transactions on this cards will not be accepted for processing without filling in the field, where CVV2/CVC2 (CVV2 or CVC2 - unique control number, indicated on the other side of the card after its number) is specified. Confidentiality of your personal details and payments is guaranteed by the secure mode of transferring data, endorsed with the VeriSign certificate and systems CyberPlat and ASSIST. For a long time they are successfully used for payment of purchases in the Internet with the help of credit cards. Information about your credit card is kept in encrypted form and is available only to you. Payment is considered effected after authorization of your card. The shop resolves the right to make additional phone authorization of the payment. Note: in process of ordering indicating of all real details is REQUIRED! Payment through the payment system "Yandex.Money"
Payments through payment system "CreditPilot"
Payment through payment system "WebMoney"
You need to send a money transfer for the sum of your order, which you got in process of ordering, onto the account of the online-shop. In the postal or cable order form you should indicate the number and the date of the order. Postal order takes from one to six weeks; cable order takes not more than seven days. However, we cannot guarantee, that the postal service will not delay the transfer for uncertain period due to the reasons, not dependent on us. We bear no responsibility for weak organization of Russian Federal Postal Service work. If you want to be sure that your money is transferred in reasonable period, send it with notification. Note: Pay attention to the fact that the Postal Service commission is not included in the cost. It is paid separately. The commission for the postal order is 10% from the cost of order, for the cable order your expenses will increase for the same 10% plus 12,60 rubles for the telegram itself. This document includes a full description of the rules of work between the Online-shop and the Customer. It prevails over any other documents between the Parties. |
